Xtend Voice Logger for Digital Trunks is a multi-line voice recording solution that can be used to record telephone conversations occuring on Digital T1/E1 (ISDN PRI, R2MF) trunks. Call recording helps in improving customer service by enabling your managerial staff and supervisors to review actual
telephone conversations, allowing you to address customer issues quickly and fairly.
Mindful of the fact that conversations are recorded and can be reviewed at any time, employees tend to be polite and courteous on phone and follow company policies and procedures when dealing with customers and prospective clients.
Voice logs can also be used to implement personnel performance reviews, perform self-appraisal and train customer support staff to handle calls in difficult situations. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.