Xtend Voice Logger for ISDN PRI is a USB based, easy to install, multi-line voice recording solution that can be used to record telephone calls on ISDN PRI Digital Trunk lines. The built-in tap splitter eliminates the need for complex
cabling and the USB powered external unit enables a quick and easy voice logger installation. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats.
Call recording helps in improving customer service by enabling your managerial staff and supervisors to review actual telephone conversations, allowing you to address customer issues quickly and fairly. Voice logs can also be
used to implement personnel performance reviews, perform self-appraisal and train customer support staff to handle calls in difficult situations. The presence of voice logs also ensures that records are maintained for resolving
customer grievances and disputes.
Xtend Voice Logger logs complete call details including Caller ID, Called ID, call duration, time of call, time to pickup and the both-sides audio of the telephone conversation. Quick connection to the ISDN PRI line and EPABX along
with the plug and play USB connectivity completely eliminates the requirement to open up the computer cabinet and insert PCI/PCIe Cards.
The product is fully cascadable and it is possible to mix and match Xtend Voice Logger for ISDN PRI Lines together with Xtend Voice Logger for Analog, Digital Extension and VoIP Lines. The software will present a unified browser
interface for accessing all connected devices. Unique features present in the product include stereo recording of ISDN PRI line, client popup software that enables call information to pop up on any agent PC, integration capability
with any CRM software, integration of call records with PBX SMDR output (optional), remote audio live snoop capability and a browser-based user interface that enables remote access from any PC on the network.