Xtend Voice Logger for VoIP Lines is a multi-line voice recording solution that can be used to record
H.323/SIP VoIP calls occurring on your network. Call recording helps in improving customer service by enabling your managerial staff and supervisors to review actual telephone conversations, allowing you to address customer issues quickly and fairly.
Mindful of the fact that conversations are recorded and can be reviewed at any time, employees tend to be polite and courteous on phone and follow company policies and procedures when dealing with customers and prospective clients.
Voice logs can also be used to implement personnel performance reviews, perform self-appraisal and train customer support staff to handle calls in difficult situations. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.
Connected to the mirrored/monitored port of the managed switch, Xtend Voice Logger logs complete call details including Caller ID, call duration, time of call, time to pickup and the audio of the VoIP call.
The solution can scale to 120+ channels per PC. It is possible to mix and match Xtend Voice Logger for Analog Lines and Xtend Voice Logger for Digital trunks together with Xtend Voice Logger for VoIP lines, and
the software will present a combined unified browser interface for accessing all connected devices.
Unique features present in the product include client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, remote audio live snoop capability
and a browser-based user interface that enables remote access from any PC on the network.