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Eternity ME10S
Introduction
Key Features
Features List
System Resources
Expansion Cards
Accessories
Product Range - Hopitality PBX
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 Intro

The Communication Life-line For Hospitality Industry
The hospitality businesses today have evolved to a stage where they are expected to offer a host of services. They are not expected to make any mistakes, and are required to offer services 24x7. The Hotel PBX from Matrix not just works as a PBX, but as your communication partner, helping you 'wow' your guests.

Presenting Hospitality PBX - Matrix Eternity, a revolution in efficient hotel management. Offering immense value to the hotelier, by providing a host of intelligent features, it is truly the communication life-line for hospitality businesses.

With features that allow you to serve your guests more efficiently and without any human error that could have been caused hither-to; the Eternity is a boon to hoteliers. It takes up half the burden seamlessly from the front desk, opening up accounts in the name checking-in guest, letting the front-desk call them by name with their name appearing, allocating budgets for each room, printing of SMDR reports and locking the extensions as soon as the guest checks-out etc.

With such value added, utilitarian features, Matrix Eternity is a must for all modern, customer focused hotels. Because only when the rings of the guests are attended properly, do the cash register rings!

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 Key Features

12KHz/16KHz Signal Detection for Accurate Call Billing
This feature helps in generating accurate telephone bills for the calls made by the guests from their rooms. Calls not matured are not charged and those that are matured are not missed. A very useful feature that can help in avoiding any arguments with the guest over telephone bills at the time of checking out.

Alarms & Alarms’ Status Display
Alarm for any room can be activated by the front desk as required. At the set time, guest will receive a call and on lifting the handset can get a pre-recorded message like “Good Morning, this is a wake up call”. An option of alarm snooze is also available. If the guest does not wake up then the reception gets the indication so that necessary action can be taken. At single touch of a button the front desk can find out status of all alarms. A very user friendly and convenience enhancing feature for hospitality industry.

Call Budgeting
Specific budget for calls can be allocated to the room when guest checks in. This helps in monitoring and keeping the guest informed about the total amount he has spent on telephone calls. Once this budget is exhausted, if programmed, the dialing facility gets selectively blocked automatically. Now the guest can be informed about this and if required money can be collected and dialing facility can be activated. A useful feature to avoid those embarrassing moments for the guests who over spend on telephone calls.

Check-In/Check-Out with Unique Serial Number
On giving the check-in command, a new phone account is opened and dialing facility is enabled for the room along-with other related status changes. At the same time a unique check-in serial number is also generated. Now when the check-out command is given, call details of that room are printed and dialing facility is locked. No calls can be made from the room till a guest is checked-in and once checked-in a unique serial number is generated which cannot be destroyed. A feature that not only avoids misuse of telephone facility but also ensures that even the hotel staff cannot manipulate the system for their personal use.

Dedicated DTMF
Matrix Eternity offers dedicated DTMF circuit for each user making it 100% non-blocking even while dialing. This is what makes Matrix Eternity a 100% non-blocking system in true sense. This is a critical parameter for hotels who want to offer better services to their guests.

Emergency Call Detection and Reporting
Any emergency number like 100, 101, 911 etc. can be dialed from any extension even without accessing the trunk line or having dialing facility. This critical information about which extension has dialed the emergency number is immediately given to the operator of the hotel. In such case appropriate action can be taken by the hotel management. It also helps to keep a check on those guests who might not have the right intentions.

External Music Port
The external music port allows you to connect an external music source to play music or jingle while a person is kept on hold.

Fire/Smoke Sensor Port with Security Dialer
In case of any smoke detector getting activated, immediately emergency calls can be made to three different numbers say fire station, police station and mobile number of the hotel owner. An appropriate pre-recorded voice message can be given to these called parties. Not only that but even a hooter can be activated in such emergencies. All this is possible through the sensor port along-with the security dialer available in Matrix Eternity.

Floor Service Destinations
In a multi-story hotel, each floor will have separate service sections. But still a common access code for these service sections is possible. Say room service access code is 7. If guest on the first floor dials 7, he gets connected to room service on the first floor. Similarly if the guest on the third floor dials 7, he gets connected to the room service on the third floor.

Guest-In/Guest-Out
This facility helps in avoiding misuse of the telephone facility by the hotel staff especially when the guest is away from the hotel. Guest-out feature can be enabled as soon as a guest goes out of the hotel and this will block dialing facility from the room temporarily till guest-in command is given. This helps in avoiding misuse of telephone from the room by service personnel who might enter the room when guest is not in the hotel.

House Keeping
When the guest goes out of the hotel, normally the room has to be cleaned. The front desk can give a command so that room status will be changed to “Not Cleaned”. Now the house keeping personnel will come to know about this and appropriate action can be taken. Once the room is cleaned, the house keeping can dial a code either from the room or any other extension so the room status will be changed to “Clean”. This will help in better staff management for the house keeping department.

ISDN Switching Platform
Matrix Eternity uses an ISDN switching platform. ISDN BRI (S/T - 2B+D) interface is offered on an optional card. PRI (23B+D or 30B+D) is offered on another optional card. Even the SLT users can make or receive calls on ISDN lines.

Least Cost Routing
It is a unique function designed using structured programming. It selects the most cost effective trunk from the allotted trunks to make outgoing calls depending upon the time of call and the destination number leading to major savings. 3 options for least cost routing are available. (1) Time based, (2) Number based and (3) Service Provider to Service Provider based. Almost any option of availing least cost facility can be programmed through these options. What’s more, even combinations of the above parameters for least cost routing can be defined. For example, you can program the system to select only a particular trunk line for making STD calls and another trunk to make all local calls during day time but a different trunk for making local calls during night time. All this happens automatically! You can even program the system such that for calling any CDMA number across any location in India (local and STD), only a particular trunk line is used. With Matrix Eternity by your side, you can be rest assured that every call being made from your hotel is always at the least cost, so you make more money!

Mini Bar
The consumption by the guest from the mini bar can be keyed in by the service personnel from the room at the time of check-out. This information can be sent to the PMS which will help in generating a bill without any manual calculations.

PMS Interface
Normally hotels use Property Management Software (PMS) for managing other functions in the hotel such as accounting, billing etc. Matrix offers a unique PMS Interface in Eternity that supports full duplex communication over RS-232 port. Matrix Eternity can accept commands such as Check-In/Check-Out, Guest-In/Guest-Out, Remote Alarms, Guest Name, Message Wait, Do Not Disturb, Alarm Status, Room Status, Room Shift etc. from the PMS software. Matrix Eternity can send the commands such as SMDR for outgoing calls, Mini Bar, Do Not Disturb, Room Status, Alarms etc. to the PMS. This integration helps in smooth functioning of the PMS with PBX.

Public Address System (PAS)
The Public Address System Port allows any station user to make announcements on external speakers.

Remote Programming
Matrix Eternity can be engineered for change in its programming from a remote location also. This does not even require a PC or any other specialised device at the site.

Room Monitor (Baby Listening)
Allows the station user to listen to the sounds in another room where the Digital Key Phone is installed without letting the people in that room know about it. What’s more, a guest can even monitor his room from extension of the coffee shop. A very powerful security feature with a humane touch!

Room Shift
Many a times it happens that guest has to be checked in some other room till such time that the actual room booked for the guest gets ready. In such cases when the room is shifted, all the call details of the earlier room are shifted to the new room just by a single command. This helps in presenting the guest a consolidated statement of all calls instead of two different statements, one for each room.

Room Status Display
A single command from the operator console can give status of total occupied rooms, rooms not occupied but not ready and rooms not occupied but ready. A very useful feature for the front desk of the hotel.

SMDR with built-in Flexible Call Cost Calculation
The structure of the call charges for the calls made by the guests in the hotel can be decided. Options of fixed service charge, unit-wise service charge, percentage-wise service charge etc. are available. Special charges can be defined for special days like new year, holidays etc. Calls rates depending on the time zone can also be defined.

SMDR Reports (Outgoing, Incoming and Internal)
The Advanced Search Module allows detailed reports for each outgoing, incoming and internal calls, to be generated and printed for better analysis. Filters for selecting what calls to be stored and filters for different types of analysis are available in Matrix Eternity. Separate buffer capacity of 10,000 calls is available each for outgoing, incoming and internal calls.

Suite Services
In suites there are multiple extensions. However using the suite services feature of Matrix Eternity, a consolidated statement of calls can be generated at the time of check-out. This avoids hassles of taking separate printouts of calls made from each extension.

Voice Mail Gateway System
Matrix Eternity offers a specialised gateway such that it can be easily integrated with voice mail system of any other brand. However, the handshake is possible only if the voice mail system also supports the gateway operation. Please check for exact details regarding this handshake with the supplier of the voice mail system.

Voice Message for Tones
This feature guides the guests in case the extension number he is trying is busy, some wrong number is dialed etc. These messages can be recorded for dial tone, busy tone, ring back tone and error tone. Say a guest is trying room service and that extension is busy. In such case a message “The extension you are trying is busy. Please press 2 for speaking to the extension as soon as it is free”, can be played to the guest. A feature that provides service at each step. A boon for the hospitality industry.

Upgrading Software
The programming of the software can be conveniently upgraded through a CD. What’s more, the software can be upgraded even with a file transferred through mail. A boon for easy maintenance!

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 Featured List
System Features  
12KHz/16KHz Metering
Alarms (Duration, Time, Daily, Future Date & Time)
Alarm-Snooze
Analog Input Port
Analog Output Port
Auto Call Back (Busy, No Reply)
Auto Redial
Automated Control Applications
Call Budget
Call Cost Calculation
Call Duration Control
Call Forward (Busy, No Reply and To external number)
Call Park (General and Personal Orbit)
Call Pick Up (Group and Selective)
Call Splitting
Call Taping
Call Transfer (Screened, Busy, Ringing, Trunk to Trunk)
Calling Line Identification and Presentation (CLIP)
Calling Line Identity Restriction (CLIR)
Calling Line Identification-Station (DKP and SLT)
Calling Line Identification-Trunk (Analog and ISDN)
Central Ringer
Class of Service (COS)
Closed User Group
Closed User Group-with Exchange ID
Communication Ports
Conference-21Party
Conference Dial-in
Conference-Multiple
Conference Transfer
Configuration Reports
Continued Dialing
Conversation Recording
Customer Name
Date and Time Format
Day Light Saving
Department Call
Digital Input Port
Digital Output Port
Direct Inward Dialing (DID)
Direct Inward System Access (DISA)
Direct Outward System Access (DOSA)
Distinctive Rings
Do Not Disturb (DND)
Dynamic Lock (Auto and Manual)
E&M Connectivity
Emergency Call Detection and Reporting
Error Alarm
External Call
External Call Forward (ECF)
External Music
Flash Timer

Flexible Numbers
Follow Me
Forced Call Disconnection
Help ReportsHold
Hot Desking
Last Caller Recall
Last Number Redial
Least Cost Routing (Number, Time and Service Provider to Service Provider)
Maturity (12KHz/16KHz, Reversal, Delay, CPD)
Meet Me Paging
Multiple Operators
Music on Hold
Operator
Override
Paging (Internal and External)
Paging Override
Printer Port
Priority (Intercom and Trunk)
Privacy
Programmable Access Codes
Programming Using a Computer
Programming Using Jeeves
Public Address System Port
Raid
Real Time Clock
Remote Alarm
Remote Programming
Security Dialer
Selective Trunk Access
Station In-Service/Out-Service
Station Message Detail Recording (SMDR)
Station Message Detail Recording-Incoming
Station Message Detail Recording-Internal
Station Message Detail Recording-Outgoing
Station Name
System Activity Log
System Security
T1/E1 Connectivity
Tenant Services
Time Tables
Time Zone Display
Toll Control
Trunk Access Groups
Trunk Landing Group
Trunk Parameters
Trunk Reservation
Upgrading the Software
Virtual Users
Voice Help
Voice Mail Integration
Voice Message Applications
Voice Prompts for Tones
Walk-in Class of Service

Hotel Features  
12 KHz / 16 KHz Signal Detection for Accurate Billing
Alarms (Time, Daily, Future Date & Time, Remote)
Alarm-Multiple
Alarm-Snooze
Alarms Status Display and Printing
Alarm Event Notification to PMS
Baby Listening (Room Monitoring)
Background Music
Call Budgeting
Call Chaining
Check-In/Check-Out
Check-In Serial Number
CLI Detection on Normal and ISDN Trunks
CLI Display on SLT
Customer Name
DID with Voice Message
Emergency Call Detection and Reporting
External Music Port
Fire/Smoke Sensor Port with Security Dialer
Flash Timer
Flexible Numbering (1, 2, 3, 4 digits and combination)
Floor Service Destinations
Forced Call Disconnection
Ground Start/ Loop Start Trunk Interface
Guest Groups
Guest Name
Guest-In/Guest-Out
Guest Room Number Display on Service Extensions
Hotel Name

House Keeping
In-Skin Voice Mail System (Optional)
Intelliswitch
ISDN Interface (BRI/PRI)
Least Cost Routing (Time, Number & Service Provider
to Service Provider)
Maid-In/Maid-Out
Message Wait Indication (LED, Stuttered Dial Tone,
Voice Message)
Mini Bar
Paging Port
Piggy-back Port (Optional)
PMS Interface
Printer Port
Private Trunk
Remote DND
Remote Programming from Phone/Mobile
Room Shift
Room Status Display
Security Dialer
Selective Deletion of SMDR Reports
Serial Ports for PMS and other Computer Applications
Single Digit Access for Service Extensions
SMDR with built-in Flexible Call Cost calculation
SMDR for Incoming Calls (5000)
SMDR for Internal Calls (1000)
SMDR for Outgoing Calls (6000)
Suite Services
Voice Help for Features or Information
Voice Message for Tones
Voice Mail Integration
Walk-in Class of Service (Single, Multiple calls)

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 System Resources
System Resources System Resources Maximum Capacity
    ME10S ME12S
Universal Slots The Maximum Physical Card Slots 10 16
Total Time Slots The Maximum Time Slots 384+8* 512+8*
Total Slots The Maximum Physical Ports Available 324 516
       
* 8 Time Slots are Reserved for 4 Built-in DKP Ports Optional Interfaces
Optional Interfaces
System Resources Description Time Slot Consumption Maximum Ports
      ME10S ME12S
SLT Ports To Connect Single Line Telephones 1 320 512
DKP/DSS Ports To Connect Proprietary Digital Key Phones or DSS Consoles 2 128 128
TRK Ports To Connect Two wire CO Lines 1 80 128
E&M Ports To Connect E&M Network 1 80 128
GSM Ports To Connect to GSM Network 1 16 16
Magneto Trunk Ports To Connect Magneto Phones 1 80 128
BRI Ports To Connect to ISDN BRI Network or ISDN Compatible Devices 2 32 32
T1E1PRI Ports To Connect to T1 or E1 or PRI Network or Compatible Devices 32 8 8
VoIP Ports To Make VoIP (SIP) Calls using Internet or Intranet 1 80 128
Voice Mail System To configure as Voice Mail System 16 1 1
Built-In Interfaces
System Resources Description ME10S ME16S
DKP/DSS Ports To Connect Proprietary Digital Key Phones or DSS Consoles 4 4
RS232C Ports To connect to a Computer for SMDR Output 2 2
Parallel Printer Ports To connect to a Parallel Printer 1 1
Analog Input Ports To connect External Music Devices 1 1
Analog Output Ports To connect to a Public Addressing System 1 1
Digital Input Ports To connect to Sensors or Panic Switch 1 1
Digital Output Ports To connect to External Devices like Door Lock or Relay Ports 1 1
Ethernet Ports To access Web based programming tool "Jeeves" 1 1
USB Ports Reserved for Future Application 1 1
Voice Modules To configure as Auto Attendant and/or for Recording Voice messages to be used in other Voice based applications 16 16
Conference Maximum No of Simultaneous 3-part Conference 7 7
Redundancy To provide Redundancy in case of Primary Hardware failure Available for
Master Card,
Switch Card
& PS48VDC
NA
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 Accessories
Voice Mail System

Matrix Eternity offers a 16-Ports Voice Mail System through an optional voice mail card. It offers 512 mailboxes and 18 hrs of message recording capacity. This voice mail system can be administered and its messages can be down loaded to a PC through an ethernet port. It also offers a host of voice mail features that improves services standards of any hotel.
Voice Mail Features List
Auto Attendant
Broadcast Message
Call Taping
Call Transfer Types
Conversation Recording
Customised Mailbox Size
Dial By Name
Distribution Lists
Flexible Graph
General Mailbox
Individual Mailboxes
Information Node
Live Call Screening
Message Forward
Message Nodes
Message Notification
Message Verification
Message Wait Indication
Multiple Mailboxes on a Single Extension
Password
Personalized Greetings
Redirecting Messages
Remote Access
Traffic and Utilisation Reports
Transfer Nodes
Voice Greetings
Voice Memo

Message Wait Indication
Indication can be provided to the extension (both DKP and SLT) user regarding any new message in the mailbox. There are three ways to indicate a new message. (1) Change in dial tone (stuttered dial tone), (2) LED indication on the telephone (both DKP and SLT with message wait LED) and (3) Voice message before dial tone on lifting the handset.

Call Taping
The system utilizes a Customized Information Exchange Protocol wherein, it allows users to record conversations without any indication. Calls made to or received from selected external numbers, can be recorded. This feature is possible both on DKP and SLT. A very helpful feature to record important voice conversations. This feature should be used in accordance with the local laws.

Conversation Recording
The user can ask the VMS to record his conversation in his mailbox. This helps the user to keep record of the points discussed and agreed upon with the opposite party. This feature can be activated both for DKP and SLT extensions. A boon for businesses that work on verbal commitments. This feature should be used in accordance with the local laws.

Live Call Screening
The Customised Information Exchange Protocol allows DKP users to listen to an incoming voice mail message for the first few moments. This feature lets the user determine whether it requires his attention or not, giving him the option to either talk to the caller or store the message in the mailbox for retrieval in the future.

Digital Key Telephones and Dss Consoles
The Digital Key Phone (DKP) is a versatile, feature-rich, easy-to-use station. It supports a host of additional features providing the user fast access to the functions of Matrix Eternity at a single touch of a button. Matrix DKP are available in three models - Eon45, Eon42S and Eon42P. All models are available in two colour variants: Black and White.

Adjustable Ringer Volume and Speech Level
The user can adjust the ringer volume level as required. The added advantage is that the receive and transmit speech levels can also be adjusted by the user.

DSS Keys
The Eon offers 25(Eon45) / 24(Eon42) programmable keys to access trunk line, SLT, DKP or any feature at a single touch of the key.

Executive and Operator Functionality
The Eon provides user functionality of Operator and Executive by means of dedicated keys to perform specific tasks at a single touch of the buttons. Its programmable keys can be customized so as to work according to the user's requirement.

Last Dialed Calls
The last 16 dialed calls can be stored in Eon45 and Eon42.

Message Paging
The user of the Eon45 can page pre-defined messages like Meet Me, Congratulations, Meeting Today, etc. to other DKP users. These messages can be programmed by the system engineer.
Missed Calls
Details of the last 5 missed calls can be viewed on the LCD of the Eon45.

Tri Colour LEDs for Port Status
Status of other extensions (DKP and SLT) and trunk lines can be displayed on the Digital Key Phone. The status of the user's extension, of other extensions or trunks can be known through the LEDs.

Features available in Eon45, Eon42S and Eon42P
Absent/Present Settings
Adjustable Ringer Volume Level
Adjustable Speech Level
Auto Answer
Background Music (BGM)
Call Chaining
Call Cost Display
Call Duration Display
Dialed Number Directory
Directory Dialing by Name
Forced Answer
Hands Free Operation
Keypad Lock
Last Dialed Calls
Live Call Screening
Menu Based Settings
Message Paging
Missed Calls List
Multiple Ringer Tones
Mute
Off-Hook Alert
Personal Settings
Quick Dial
Room Monitor
Text Message Reply
Time Zone Display
Tri Colour LEDs for Port Status

Eon45, Eon42S and Eon42P: Key Differentiators

Features Eon45 Eon42S Eon42P
No. of Programmable Keys 25 24 24
LCD Screen 2 Lines x 16 Characters 2 Lines x 24 Characters 6 Lines x 24 Characters
LCD with Backlight No Yes Yes
Headset Interface No Yes Yes
Ringer Lamp No Yes Yes
Speaker Phone Half Duplex Full Duplex Full Duplex
Eonsoft
PC based Digital Key Phone with two numbers of PC based DSS62

An innovation from Matrix, the EonSoft offers integration of your PC with your PBX. A feature of great utility to those techno-savvy people who have a computer on their desks and do not wish to keep a separate telephone.

Forced Answer
When a called party (on Eon45, Eon42 or EonSoft) does not respond to continuous ringing, the caller can use this feature to make the destination station’s speaker go Off-Hook, forcing the called party to answer the call.

Help Menu
The EonSoft offers a user-friendly help menu for ease of operation.

Integration with Microsoft Address Book
The EonSoft is integrated with Microsoft address book. This helps the users to directly call the numbers stored in the address book at a mouse click.

Keyboard and Mouse Operation
The EonSoft can be operated both, through keyboard and with mouse.

Shortcut Keys
Shortcut keys can be defined for different functions so that they can be used easily.

Tool Tips on Mouse Over
Tool tips are displayed on mouse over. These tips can be programmed to help the user to know details about each key. It is also useful in intuitive operation of the EonSoft.

Features available in EonSoft

Automatic Sensing of PC Status
Automatic Sensing of Software Status
Executive Mode (with 20 DSS Keys)
Handset Connectivity
Help Menu
Integration with Microsoft Address Book
Keyboard Macros
Keyboard and Mouse Operation
Programmable Tool Tips
Shortcut Keys
Standard Windows User Interface
Tool Tips on Mouse Over
(The EonSoft offers all the features offered by the Eon45 and in addition to those, offers other user-friendly features.)
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 Expansion Cards
 
Eternity ME Series
Card Name Applications
SLT32
SLT16
SLT8
DKP16
DKP8
TRK8
TRK8+SLT24
TRK4+SLT12
BRI8
BRI4
T1E1PRI SINGLE
T1E1PRI DUAL
E&M8
E&M4
MAGNETO 8
GSM8
GSM4
VoIP
VMS
32 SLT Ports Card to connect 32 Single Line Telephones
16 SLT Ports Card to connect 16 Single Line Telephones
8 SLT Ports Card to connect 8 Single Line Telephones
16 DKP Ports Card to connect 16 Digital Key Phones
8 DKP Ports Card to connect 8 Digital Key Phones
8 TRK Ports Card to connect 8 Two Wire CO Lines
8 TRK Ports and 24 SLT Ports Card to Connect 8 Two Wire CO Lines and 24 Single Line Telephones
4 TRK Ports and 12 SLT Ports Card to Connect 4 Two Wire CO Lines and 12 Single Line Telephones
8 BRI Ports Card to connect 8 ISDN BRI lines or ISDN Compatible Devices
4 BRI Ports Card to connect 4 ISDN BRI lines or ISDN Compatible Devices.
Single Port T1/E1/PRI Card to connect 1 T1/E1/PRI line or T1/E1/PRI Compatible Device
Dual Port T1/E1/PRI Card to connect 2 T1/E1/PRI lines or T1/E1/PRI Compatible Devices
8 Port E&M Card to connect to 8 E&M Lines
4 Port E&M Card to connect to 4 E&M Lines
8 Port Magneto Card to connect 8 Magneto Phones
8 Port GSM Card to insert 8 GSM SIM Cards for GSM Network Connectivity
4 Port GSM Card to insert 4 GSM SIM Cards for GSM Network Connectivity
VoIP Card to connect to IP Network for Making VoIP calls. Support 8 VoIP (SIP) Channels per Card
16 Port Voice Mail Server with 512 Mail Boxes to give Voice Mail Box facility to PBX users.
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 Product Range -GSM
Eternity GE3S : PBX for Hotels with Built-in Hotel/Motel Features and PMS Integration Protocol expandable up to 48 Ports
Eternity GE6S : PBX for Hotels with Built-in Hotel/Motel Features and PMS Integration Protocol expandable up to 96 Ports
Eternity GE12S : PBX for Hotels with Built-in Hotel/Motel Features and PMS Integration Protocol expandable up to 192 Ports
Eternity ME10S : PBX for Hotels with Built-in Hotel/Motel Features and PMS Integration Protocol expandable up to 324 Ports
Eternity ME16S : PBX for Hotels with Built-in Hotel/Motel Features and PMS Integration Protocol expandable up to 516 Ports
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